Modifying issues

Once an issue has been created it is ready for assignment or manipulation. You can perform the following functions on issues in the database:

Managing issue information

Almost all attributes of an issue are editable from the view issue screen. You can alter most attributes, if you have the proper permission level, view user associations, add url links, create dependencies, add attachments, and view the issue history.

Dependencies

You can alter or add dependencies as necessary. As when creating an issue, you must define the dependency type. Dependencies can be blocking, non-blocking or duplicating. For more information on dependencies see Dependencies.

Associating users

The administrator may have defined several types of user attributes that allow users to easily track the issues they are responsible for or in which they have an interest. You can also use user attributes to search for specific issues.

All user association tasks are performed on the Assign screen. To access this screen either use the Edit list button on the view issue page or search for a group of issues and use the Assign button. On the Assign screen you will see a list of users currently associated with the issue, their email address and the type of association and a User section which allows you to add users to the issue. You can filter the list of users using the filter form. The filter form is case-sensitive. You can search for users by full name or email address.

Associating a user: Once you have narrowed the list of users to select from you can select an association type for the drop down box next to the users name. Use the check box to add multiple users at the same time. Once you have selected your users and set their association type use the Associate selected users with issue button.

Removing an associated user: select the user or users you would like to remove from the issue and click the Remove selected button.

Altering the association type: If you need to change the type of association use the association drop down box next to the name of the user. Each association available for that user will be listed in that box. Select the desired association and click the Update selected button.

User attributes can also be used in a search criteria. If you do not see a specific user on the user list contact your administrator and make sure that they have been added to the user attribute.

Moving issues

You may need to track a similar issue in multiple areas. Rather than entering the same issue twice, in different areas, you can copy or move an issue to another module or another issue type within the same module. To use the Copy/move functionality, you must have permission to create issues in the destination module. You will be presented with an attribute mapping functionality to reconcile any attributes that have values in the source issue but do not exist in the destination module or issue type. Selecting the checkbox next to the attribute will copy or move the attribute into a comment.

To move or copy multiple issues at once, you must first conduct a query that will return the issues you wish to move or copy. See Searching the database for help on building queries. You can move/copy all of the resulting issues or select a subset to be moved or copied. To move or copy all resulting issues, select Move all/Copy all from the Process results dropdown box. To move or copy a subset of the resulting issues, select the issues you wish to copy or move by clicking on the checkbox next to each issue and select Move selected/Copy selected from the Process results dropdown box.

Next, you must select the destination. The Choose a single destination table includes a list of available modules each with a dropdown box containing all available issue types. Select the desired issue type for the module to which you wish to move or copy the selected issues and click the Map issue attributes button.

You will be presented with an attribute mapping functionality to reconcile any attributes that have values in the source issue but do not exist in the destination module or issue type. Selecting the checkbox next to the attribute will copy or move the attribute into a comment.